Please read the Clean Garage® Purchase Terms (Purchase Terms) carefully to ensure that you are fully aware of your rights and our obligations to you when purchasing products (the Products) from the Clean Garage® website, which is displayed at www.cleangarage.com.au (the Website).
Your completion and submission of your order signifies your agreement to be bound by these Purchase Terms, which constitute the agreement between The Topnotch Group Pty Ltd A.C.N. 155 329 347 trading as Clean Garage® (we, us or our) and you. Any variation of the Purchase Terms must be in writing and signed by a representative of Clean Garage.
You must provide full and accurate personal details at the time of making your purchase. You may be required to provide additional details upon request.
It is your obligation to enter the correct delivery address and delivery instructions at the time of your order. If you enter an incorrect address, Clean Garage® is not obliged to re-send the order to the correct address at our expense.
USE OF THE PRODUCT
You agree to indemnify Clean Garage® against any loss or damage caused by misuse of any of the Products. Clean Garage® shall not be liable to you for any damage, whether direct, incidental, indirect, special or consequential, arising out of or in connection with the misuse of the Products, whether by you or a third party. You use the Products entirely at your own risk.
All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars and include GST. We reserve the right to vary the prices displayed on the Website from time to time and without notice to you. Our prices do not include transport insurance or any secondary attempts to deliver ordered Products to you. Postage insurance may be purchased during checkout on all orders shipped within Australia only. Additional costs apply.
You accept total responsibility for the Products purchased by you and you use the Products at your own risk.
Products pictured on the website are for illustration purposes and may change from time to time depending on suppliers.
CouchGuard® accepts payment via Paypal, which means you, may pay via Visa and Mastercard.
After payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.
Irrespective of payment method, we will email you an invoice relating to your order once we have received your payment in cleared funds.
REFUNDS AND RETURNS OF PRODUCTS
All refunds and returns will be governed in accordance with the CouchGuard Refunds and Returns Policy.
A minimum amount of $10.00 handling fee applies to all returns. The handling fee is per order and higher for international orders.
PROCESSING OF PURCHASES
We will only process purchases on business days, which are Monday to Friday and exclude Victoria public holidays. If you purchase any of the Products on a non-business day, we will process the purchase on the next business day.
Shipping will be via stamped, standard mail and eParcel service provided by Australia Post. This service does not include insurance and but does provide a tracking number if you opt in during checkout.
Please contact us if you require insurance or would like to use Registered Post so we can discuss options and any additional costs.
Postage insurance is available durning checkout on all orders within Australia. Additional costs apply.
We ship to countries outside Australia but additional cost may apply.
Clean Garage® is not liable for any additional cost you may incur to receive your order into your country. These may include but not limited to:
Duties on imports
Please check with your local customs authority prior to ordering to find out what additional fees and or chargers may apply.
Postage insurance is available during checkout on all orders within Australia. Additional costs apply.
Up to $100 order repalcement cover. We will replace your order if it is lost during shipping. Waiting times may apply while a claim is being investigated.
Up to $300 order replacement cover. We will replace your order if it is lost during shipping. Waiting times may apply while a claim is being investigated.
Postage insurance can only be purchased during checkout and can not be added the order has been processed. All claims must be in writing and emailed to Clean Garage® at the time of delivery. Where an order hasn't been delivered in the recommended delivery time frame, you must notify Clean Garage®: immediately. An investigation will then be lodged with Australia Post.
Whats Not Covered
Where an order is being shown as "Deliveried" or "Carded" on Australia Post website
When an order has be "Authorised To Leave" if no one is home
CANCELLATION OF ORDERS
Clean Garage® may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
PRODUCTS MISSING FROM AN ORDER
Should a Product be missing from an order, please contact us via emailing with the order number and the product code or product name of the Product you wanted, and make the appropriate investigations.
The laws of Victoria govern this agreement.
If you have any questions about the Purchase Terms, please contact us via emailing.
Purchase Terms and Conditions last updated 01 December 2018.