Refunds and Returns Policy

The Topnotch Group Pty Ltd A.C.N. 155 329 347 trading as Clean Garage® (we, us or our) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refund and Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and returns.

 

Shipment of orders

We deliver products Australia-wide and internationally. All products will usually be shipped within 1 to 24 hours of us receiving cleared funds for payment of your products.

Products will be shipped via the eParcel Post service provided by Australia Post and to the address nominated by you in your online order. This service does not include insurance and does not provide a tracking number. If your require these upgrades, please select the option during checkout. Addition cost applies.

It is your obligation to provide the correct delivery address and delivery instructions at the time of your order. If you provide an incorrect address, Clean Garage® is not obliged to re-send the order to the correct address at our expense.

We can deliver to your permanent residential address, place of employment, or to your postal box.

 

Your entitlement to a refund or exchange

You will be entitled to a refund or exchange where:

  • the product is faulty or damaged (Faulty/Damaged Returns);
  • the product does not match the sample or description advertised on our website; or
  • we are required to do so under any relevant laws.

In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund or exchange, you must provide us with:

  • your full name and address;
  • the original order number; and
  • the reason for claiming the refund or exchange.
  • We have an online form which you will need to fill out to request a return or refund. The form can be accessed by this returns link.

You will not be entitled to a refund or exchange where you have simply changed your mind.

Australia Post must use its best endeavours to deliver an Express eParcel within the next business day from the time that Express eParcel is lodged with Australia Post provided:

  • both the Lodgement Point and the destination address of the Express eParcel are within the Next Business Day Network (which is published at http://auspost.com.au).

*If Australia Post does not deliver an eParcel in accordance with the scheduled time table, the Customer is not entitled to a replacement Express Post envelope or a refund of the Service Fee paid for the carriage of that Express eParcel.

The insurance portion of the postage amount is not refundable.

 

Returning products to us

If you wish to return products to us, you must notify us within seven (7) days of receiving the products. Claims for refunds or exchanges made outside this time period will be at the sole discretion of Clean Garage®. Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return. You must include a copy of this confirmation email when you return the products to us.

 

Condition of returned products

In order for us to provide you with a refund or exchange, the returned product must be in brand new and re-saleable condition and in the original packaging, if applicable.

We reserve the right to assess the condition of the returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.

 

Return delivery charges

You will be entitled to a refund equal to the cost of the product only, excluding the actual delivery and return charges. A minimum amount of $10.00 handling fee applies to all returns. The handling fee is per order and higher for international orders.

We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product to us via Registered Post so that proof of your dispatch is recorded.

 

Provision of refunds or exchanges to you

After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will be processed within seven (7) days of receipt of returned goods. All refunds will be issued via direct debit. You will need to supply us with your bank details in the email. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within seven (7) days of us notifying you that a refund has been issued.

 

Address for returns

Please send returns to:

The Topnotch Group Pty Ltd
Clean Garage®
8 / 25 Goodyear Drive
Thomastown, Vic 3074

Please note that the above address is for deliveries only and will not be attended by a representative of Clean Garage®.

 

Enquiries

If you have any questions regarding the Returns Policy, please email us.

 

Returns Policy last updated on 01 December 2018.